If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Which products are not eligible for returns?
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
|Category||Products that can’t be returned|
|Home Products||Fibre material, furniture material|
Can items be returned after the time period mentioned in the seller’s Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
How do returns work?
You can raise a request to return your items with these simple steps:
- Log into your ANITHA DECORS ACCOUNT.
- Go to My Orders
- Click on ‘Return’ against the item you wish to return or exchange
- Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders section of your ANITHA DECORS ACCOUNT
What are the checks done for an item that I’m returning?
During pick-up, your product will be checked for the following conditions:
|Correct Product||name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Unused Product||The product should be unused and with non-tampered quality check seals/ warranty seals (wherever applicable)|
|Undamaged Product||The product should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||The product’s original packaging/ box should be undamaged.|
The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.
How can I know the status of my refund?
You can visit ‘My Orders’ to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable. Please email at firstname.lastname@example.org for return request.
I’ve still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us as at email@example.com and we will work with the bank to get it done.
How will I get my refund for returning an item I paid for using ‘Cash on Delivery’ mode?
For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
You will need to update following information to process a refund to your account:
- Bank Account Number
- IFSC Code
- Account Holder’s Name
- Bank Branch
- Bank Name